Shipping Policy
Shipping Policy
Last updated: [insert date]
1. General Information
House Panel is committed to delivering your orders efficiently and securely.
This Shipping Policy outlines how orders are processed, shipped, and delivered to our customers.
2. Order Processing Time
-
Orders are processed within 1–3 business days after payment confirmation.
-
Orders are not processed or shipped on weekends or public holidays.
-
During peak periods, processing times may be slightly extended.
3. Shipping Destinations
We currently ship to:
-
United Kingdom
-
United States
-
Selected international destinations
If your country is not available at checkout, please contact us at wanyg1985@gmail.com.
4. Estimated Delivery Times
Estimated delivery times (excluding processing time):
-
United Kingdom: 5–12 business days
-
United States: 5–10 business days
-
International orders: 7–20 business days
Delivery times are estimates and may vary due to customs, carrier delays, or external factors beyond our control.
5. Shipping Costs
-
Shipping costs are calculated automatically at checkout based on destination, order weight, and shipping method.
-
All shipping charges will be clearly displayed before order confirmation.
6. Customs, Duties & Taxes
For international shipments, customs duties, import taxes, or additional fees may apply.
These charges are the responsibility of the customer and are not included in the product price or shipping cost.
7. Tracking Information
Once your order has been shipped, you will receive a confirmation email with tracking details, where available.
Please allow up to 48 hours for tracking information to update.
8. Incorrect or Incomplete Address
Customers are responsible for providing accurate and complete shipping information.
House Panel is not responsible for delays or losses caused by incorrect or incomplete addresses.
If an order is returned due to an address issue, reshipping costs may apply.
9. Delayed or Lost Orders
If your order has not arrived within the estimated delivery timeframe, please contact us at wanyg1985@gmail.com.
We will investigate the issue with the shipping carrier and assist you as best as possible.
10. Damaged Packages
If your package arrives damaged, please contact us within 48 hours of delivery and provide photos of the damaged item and packaging.
We will assess the issue and offer a replacement or refund where appropriate.
11. Contact Information
For any questions regarding this Shipping Policy, please contact us:
📧 Email: wanyg1985@gmail.com
🏬 Store name: House Panel