Refund Policy
Refund Policy
Last updated: [insert date]
1. Returns & Refunds Overview
At House Panel, customer satisfaction is important to us.
This Refund Policy explains your rights and our procedures regarding returns, refunds, and cancellations.
This policy complies with the UK Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
2. Right to Cancel (UK Customers)
If you are a customer in the United Kingdom, you have the legal right to cancel your order within 14 days of receiving the goods, without providing a reason.
To exercise your right to cancel, you must notify us by email at wanyg1985@gmail.com within 14 days of delivery.
3. Conditions for Returns
Returned items must:
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Be unused, undamaged, and in original condition
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Be returned in original packaging where possible
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Include proof of purchase
We reserve the right to refuse returns that do not meet these conditions.
4. Return Process
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Contact us at wanyg1985@gmail.com to request a return.
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We will provide return instructions.
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Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
5. Refunds
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Approved refunds will be processed to the original payment method.
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Refunds are issued within 5–10 business days after the return is approved.
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Shipping costs are non-refundable, unless the item is faulty or incorrect.
6. Return Shipping Costs
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Customers are responsible for return shipping costs, unless the item is defective, damaged, or incorrect.
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Return shipping costs are non-refundable.
7. Faulty or Damaged Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos.
We will offer a replacement or a full refund, including any shipping costs, where applicable.
8. Non-Returnable Items
The following items are non-returnable:
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Personalised or custom-made products
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Perishable goods
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Items marked as final sale
9. Late or Missing Refunds
If you have not received your refund after the stated processing time:
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Check your bank or payment provider
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Contact your card issuer
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If the issue persists, contact us at wanyg1985@gmail.com
10. Contact Information
If you have any questions about this Refund Policy, please contact us:
📧 Email: wanyg1985@gmail.com
🏬 Store name: House Panel