Refund & Returns Policy
Refund & Returns Policy
Last updated: [insert date]
1. Overview
At House Panel, we value customer satisfaction.
This Refund & Returns Policy explains how returns, refunds, and exchanges are handled in accordance with the UK Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
2. Right to Cancel (UK Customers)
If you are a customer located in the United Kingdom, you have the legal right to cancel your order within 14 days of receiving your items, without giving any reason.
To exercise this right, you must notify us by email at wanyg1985@gmail.com within the 14-day period.
3. Return Conditions
Returned items must:
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Be unused, unworn, and in original condition
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Be returned with original packaging where possible
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Include proof of purchase
We reserve the right to refuse returns that do not meet these conditions.
4. How to Return an Item
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Email us at wanyg1985@gmail.com requesting a return.
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We will provide return instructions.
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Once the item is received and inspected, we will notify you of the approval or rejection of your return.
5. Refunds
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Approved refunds will be processed to the original payment method.
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Refunds are issued within 5–10 business days after approval.
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Original shipping costs are non-refundable, unless the item is faulty or incorrect.
6. Return Shipping Costs
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Customers are responsible for return shipping costs, unless the item is defective, damaged, or incorrect.
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Return shipping costs are non-refundable.
7. Faulty, Damaged, or Incorrect Items
If you receive an item that is faulty, damaged, or incorrect, please contact us within 48 hours of delivery and provide clear photos.
In these cases, we will offer:
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A full refund, or
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A replacement item
All related shipping costs will be covered by House Panel where applicable.
8. Non-Returnable Items
The following items are non-returnable:
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Custom-made or personalised products
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Perishable goods
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Items marked as final sale
9. Late or Missing Refunds
If you have not received your refund after the stated processing time:
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Check your bank or payment provider
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Contact your card issuer
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If the issue persists, contact us at wanyg1985@gmail.com
10. Exchanges
We only replace items if they are defective, damaged, or incorrect.
If you need an exchange, please contact us by email.
11. Contact Information
For any questions about this Refund & Returns Policy, please contact us:
📧 Email: wanyg1985@gmail.com
🏬 Store name: House Panel